To Our Valued Customers,
Thank you very much for your continued patronage of the Sakurai Hojicha Research Institute.
Regarding the
“No. 902 Assortment of 5 Types of Sencha” sold in our store, we have discovered that some items were missing from the package.
We will address this issue as described below, and
we sincerely apologize for any confusion this may have caused.
〈Affected Product〉
No. 902 Assortment of 5 Sencha Varieties
・Regular-steamed Sencha Shuntaro (Tanegashima, Kagoshima)
・Regular-steamed Sencha Samidori (Yame, Fukuoka)
・Deep-steamed Sencha Tsuyuhikari (Makinohara, Shizuoka)
・Regular-steamed Sencha Zairaiso (Fujieda, Shizuoka)
・Deep-steamed Sencha Yutakamidori (Ewa Town, Kagoshima)
〈Missing Item〉
・Regular-steamed Sencha Shuntaro (Tanegashima, Kagoshima)
〈Affected Period〉
Saturday, May 2, 2026 – Saturday, May 30, 2026
Among customers who purchased this product in-store during the above period, we have discovered that one customer did not receive the missing item.
If you are affected by this issue, we will ship the missing item to you free of charge. We apologize for the inconvenience and kindly ask that you contact us by phone or email.
050-3145-1539
info@sakurai-tea.jp
We will thoroughly verify all items at the time of sale moving forward and strive to prevent this from happening again. We appreciate your understanding and cooperation.